OOOOh the frustratinos. Desparately trying to get the picture showing full screen with no border with the $300 software we bought for the camera. It is not there! It is in the free software that came with the bb-hcm735. I can change the color of the border to anything. So I changed it to black and hid it. But the expensive software we bought in order to get the high resolution doesn’t have the option. How come!
I have called their support line lots of times. They are of no help at all. They are courteous but they don’t have the knowledge or the ability to even put you in touch with the developers. One of them told me there is no way to change the border color on the free software, I found it by myself. One of them told me to go to this site to download the software in order to see the high resolution. Nope. It doesn’t give you high resolution. The next person told me to buy the $300 software, but not from them, I should go to where ever I bought the camera from. Okaaaaay.
Now the last person told me to go to their support page and submit an email for the border problem in the expensive software. They can’t contact the developer for me, they can’t because they are in different divisions. Really! what is a support team if they cannot get in touch of the development team. The customer has to go to the website and submit a separate email request? okaaaaaaaaaaaaaaaaaaaaaay.
I really hate to disappoint my boss. And peter is so picky abuot how the picture is shown on the screen. He wants the picture to fill the whole screen and nothing else. Not a thing. And I can’t do it. Blue Iris has a border and the name of the camera showing. My web script that uses their on camera cgi can’t display live motion because it only refreshes every 3 seconds. Their single camera view from the control software doesn’t fill the screen and leaves a grey border at the top with a camera icon and a resize icon. oooooooooh the frustration.